Privacy Policy

This policy explains what Major League Response, Inc. collects when you use this website or contact us, how we use it, and the choices you have. It applies to this website and to inquiries that come through it. It does not cover information you give directly to a third party we refer you to, such as an independent testing firm or another trade working on your property.

When you call, text, email, or submit a form, we collect what you provide. That is typically your name, phone number, email address, the property address, and a description of the loss. On an insurance job we may also handle your carrier name and claim number. We ask for what a dispatcher needs to send help and price the work, and not more than that.

Our web host records standard server information such as IP address, browser type, pages requested, and the page that referred you. We use analytics to understand which pages people find useful and which of our ads work. We do not sell any of it.

This site uses Google Analytics to count visits and to see which pages and ads lead people to call us or send a request. Google Analytics uses cookies for this. The site also saves the link that brought you here, such as a link on our Google Business Profile or one of our ads, in your browser's local storage for up to 30 days, so a request you send later is credited to that link. What you type into a form is never sent to Google. When a request goes through, Google Analytics records only which form was used and whether it was marked as an emergency. You can clear cookies and local storage in your browser settings at any time.

We advertise on Google. Google's tags on this site use cookies to tell us when a visit from one of our ads leads to a call or a request, so we can see which ads work.

We also show our ads to people who have visited this site before (remarketing). Third-party vendors, including Google, use cookies to show our ads on sites across the internet based on your past visits to this site. Google handles this data under its own privacy policy, and this Google page explains how Google uses information from sites that use its services.

We do not give Google or any other advertiser your name, phone number, email address, or property address.

You can turn off personalized ads from Google in My Ad Center, opt out of personalized ads from many other companies at aboutads.info, stop Google Analytics from recording your visits with the Google Analytics opt-out browser add-on, or block cookies in your browser settings.

If you give us your mobile number and check the text message consent box, Major League Response, Inc. may send you non-marketing text messages about your request and your job: appointment reminders, project updates, and estimate follow-ups. We may also call you about your inquiry and your job. Consent to receive text messages is not a condition of any purchase. Message frequency varies. Message and data rates may apply.

Reply STOP to any text message to opt out, and reply HELP for help. Opting out of text messages does not stop us from calling you about an active job you have asked us to perform. The full text message terms are in our Terms of Service.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text message opt-in data and consent are excluded from all of the sharing described in this policy and will not be shared with any third party, other than the providers that deliver our messages. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Restoration work produces photographs and moisture documentation of your property. We keep those as the record of the job, to support an estimate, and to support an insurance scope where you have asked us to prepare one. We do not publish photographs of a customer property on this website or anywhere else without permission from the property owner.

We share information with the people who need it to do the work. That can include your insurance carrier or adjuster when you have asked us to document or bill a claim, a specialist firm we coordinate for work outside our scope, and the service providers who run our phone, messaging, and scheduling systems on our behalf. Google provides this site's analytics and advertising tools, as described above. We do not sell personal information.

We keep job records, including photographs and moisture logs, for as long as we may need them for the job, for a claim, for accounting, or to meet a legal obligation. Inquiry records that never became a job are kept for a shorter period.

California residents have the right to know what personal information a business has collected about them, to request deletion of it, and to not be treated differently for exercising those rights. To make a request, call or email us using the details on our contact page. We will verify who you are before acting on a request, because the information concerns your property. You can turn off personalized advertising at any time with the choices in the Advertising section above.

This site is not directed to children and we do not knowingly collect personal information from anyone under 13.

Last updated September 25, 2026. If this policy changes, we will post the updated version on this page with a new date.